Shipping & Returns
We calculate our shipping costs during checkout.
Shipping costs
- In The Netherlands
Between: €4,20 and €6,20
- To Europe
Between: €12,95 and €14,00
- To the rest of the World
Between: €19,95 and €27,80 additional duty & taxes are excluded.
Shipping time
At Ramu Shamu, sustainability guides our craft. Every piece is made-to-order, ensuring nothing is produced until it’s truly wanted. Therefore, our shipping time may be longer than what you’re normally used to. But all good things take time.
- In The Netherlands
Approximately 10-30 business days
- To Europe
Approximately 10-30 business days
- To the rest of the World
Approximately 5-10 business days, outlying areas may take longer.
Return policy
Not happy with your order? You can always return it within 14 days. Please leave the tag on so we can accept your returned items.
Return costs are covered by you, we do not cover these at this time.
The rest of the World : additional duty & taxes are excluded.
How to return your items?
Click here for more info about the return process.
Accepting returned items
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. To be eligible for a return;
- your item must be in the same condition that you've received it, unworn or unused, with tags, and in its original packaging.
- You’ll also need the receipt or proof of purchase.
Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return question at info@ramushamustore.com.
Exceptions / non-returnable items
Unfortunately, we cannot accept returns on gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund as well.
If you have any questions please Contact us.
